Overcoming Negativity in the Workplace
Training Benefits & Deliverables:
- Overcome negativity in the workplace & increase productivity and work quality by providing a more positive working environment
- Enhance organizational effectiveness by improving communication between people and departments
- Improve employee morale and reduce the most common cause of absenteeism
- Overcome negativity in the workplace & reduce the underlying causes of employee griping, complaining and negativity
- Improve personal relationships and decrease causes of employee turnover
- Identify and eliminate the different types of organizational or environmental negativity
- Enhance trust through consistent management actions as you overcome negativity in the workplace
- Better understand the current level of negativity by completing a negativity survey
- Deal more effectively with the 5 most common emotional responses to organizational distrust
- Specifically turn negativity and complaining around through assertive communication skills
- Handle disgruntled employees more successfully
- Establish and communicate clear expectations and boundaries of acceptable behavior
- Implement a 7 step recovery process to re-establish trust between employees and management
- Increase the trust of management’s character, communication and capability by our employees
- Support supervisors with motivating management skills training
Course Outline:
I. Set Goals for Attitudinal Change & Improvement in the Workplace
- Learn the attributes of a trust-based organization
- Build your own definition of a trust in an organization
- Identify the consequences of trust betrayal
- Recognize the symptoms that show you need to overcome negativity in the workplace
- Develop examples of trust betrayal and mistrust in organizations
II. Identify the Current Level of Negativity in the Workplace
- Determine the current level of negativity in your organization
- Review the different types of corporate negativity
- Learn the 5 most common emotional responses to distrust & negativity in the workplace
- Identify the onsequences of management mistrust & negativity in the workplace
III. Overcome Negativity by Building Increased Trust
- Develop and implement a 4 step process to turn negativity around
- Establish more strategic communication to promote the vision of trust
- Implement a 7 step trust recovery framework
- Overcoming negativity in the workplace by becoming more consistent
- Defuse disgruntled & emotional employees more effectively
- Deal with difficult people and personalities more confidently
IV. Develop Improved Workplace Relationships
- Learn the steps to developing trust of character
- Improve morale by increasing communication
- Address griping & complaining more effectively
- Establish gidelines and vision for more effective teamwork
- Increase employee accountability and responsibility
- Coach & counsel employees to develop better work realtionships
- Increase employee engagement to reduce negativity in the workplace
- Develop an action plan to implement your workplace changes
