Corrective Coaching & Discipline Skills
Training Benefits & Deliverables:
- Reduce exposure to potential discrimination or unfair labor practices claims
- Improve employee performance through a more effective coaching and discipline skills
- Enhance feedback and criticism skills that result in changed performance
- Establish organizational consistency in formal and informal disciplinary practices
- Boost the productivity and quality of individuals and teams
- Succeed with angry and emotional employees
- Improve the motivation and morale of employees
- Safely and legally discipline employees
- Document employee performance, behavior and attitude safely and consistently
- Choose the right words to improve understanding and reduce defensiveness in coaching or disciplining
- Document verbal and written warnings consistently and safely
- Develop more powerful and effective communication skills
- Defuse angry and emotional employees more successfully
- Handle difficult and sensitive issues more confidently
- Maximize the results of effective criticism
Course Outline
I. Developing the Foundation for Corrective Coaching
- Establish the requisite level of confidence and trust with our employees
- Understanding the influence of our management style has on employee behavior
- Deal with different personalities more effectively
- Use employee motivating factors to prevent corrective coaching
- Differentiate between coaching, counseling and discipline
- Identify what employees should expect from our coaching
- Understand your role as a corrective coach
II. Corrective Coaching for Effective Behavior Change
- Ensure employees understand expectations and roles
- Increase employee accountability and responsibility
- Give effective positive and negative feedback
- Use feedback to change employee behavior
- Choose the right words for more constructive criticism
- Gain their commitment to improve
- Use a 5 step coaching plan to improve and develop employee performance
III. Use Discipline as a Tool to Improve Employees
- Use performance appraisals to support coaching and discipline
- Enhance constructive versus destructive communication
- Safely document corrective coaching and informal verbal warnings
- Safely document formal verbal and written warnings
- Apply a 5 step counseling plan to discipline an employee
- Develop a PIP – Performance Improvement Plan – that works
- Develop consistent and safe progressive disciplinary guidelines
IV. Difficult Corrective Coaching & Discipline Situations
- Employees bringing personal problems to work
- Handle difficult or explosive personalities and behaviors
- Safely terminate employees who don’t improve
- Coach employees who are personal friends or former peers
- Counsel employees who are older than or have more seniority than the manager
- Deal with chronic complainers and gripers
- Learn the keys to coaching and discipline
