Conflict Management Techniques

• Conflict Management Training

• Conflict Resolution Training

• Management Skills Training

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Conflict Management Techniques for Managers

Performance Problems:

• Newer supervisors procrastinate at addressing and dealing with problems because they haven't received conflict management training or conflict resolution training
• People and departments don't work well together
• Inadequate coordination and communications takes place between functions
• Backbiting and infighting affect performance and quality
• Negative comments are made in front of employees, other managers, customers and clients
• People don't want to accept new ways and directions
• Animosity between departments creates an unproductive work climate
• Small problems or misunderstandings quickly escalate to major issues
• Managers aren't comfortable dealing with people, problems or conflict because they haven't received the necessary management skills training

Training Solutions:

• Reduce conflict through proactive management actions
• Resolve conflict through improved interpersonal problems solving techniques
• Increase morale and build more productive teams
• Lead and motivate employees out of conflict causing behaviors
• Handle anger and emotion more professionally
• Open the lines of communication to minimize conflict
• Prevent conflict by understanding and reducing the causes of conflict
• Overcome the fear of conflict and take advantage of the growth opportunities conflict offers
• Resolve conflict more effectively by applying critical rules of inter-personal problem solving
• Diagnose disagreements and build a framework of trust for your team
• Confront employees in a calm and professional manner through assertive communication techniques
• Deal with negative or aggressive behaviors more successfully
• Handle emotions more appropriately by implementing an easy to use 4 stage anger management response
• Know what to do when someone's anger threatens to turn into violence
• Develop powerful and active listening skills that can prevent misunderstandings
• Establish the appropriate follow-up steps once the confrontation is over
• Support managers and supervisors with conflict management training and conflict resolution training 

Conflict Management Techniques for Managers Course Outline:

I.   Causes of Conflict

1.       Where does conflict come from

2.       Dealing with conflict

3.       Understanding different personalities

4.       Motivating factors on the job

II.  Overcoming the Most Common Reasons for Conflict

1.       Creating the proper workplace climate

2.       Establish appropriate rules of discipline

3.       Dealing with personal problems brought to work

4.       Understand the ADA and FMLA

5.       Overcome resistance to change

6.       Dealing with age and cultural differences

7.       Handling "Know-it-Alls" and other problem behaviors

III. The Manager's Role in Managing Conflict

1.       Creating a performance turn-around plan

2.       Mediating conflict between employees

3.       Dealing with employees who won't change

4.       Safe guidelines for documenting problems

5.       5 steps of disciplinary action

6.       Developing a coping strategy to live with problems

IV.  Prevent Conflict Proactively

1.       Establish confidence and trust with our employees

2.       Spot potential conflict warning signals early

3.         Recognize the early signs of attitude or burn out problems

4.             Create employee attitude tune-up plans