Management and Leadership Training

• Leadership Training

• Management Training

• New Supervisor Training

Coaching and Counseling Skills for Managers

Performance Problems:

• Supervisors procrastinate in coaching or counseling because they're afraid of hurting employee's feelings
• Coaching or counseling documentation is inconsistent because of a lack of new supervisor training or management training
• Supervisors and managers need to be more assertive in addressing performance issues
• Employee development aspect of coaching needs to be improved
• Supervisors need to fully understand the principles and benefits of progressive discipline through an effective management training course
• Coaching or counseling sessions end up in hurt feelings, arguments or disagreements
• Managers need to understand how to train their employees better
• Managers need to counsel emotional employees more effectively 
• Supervisors need to remain in control of their emotions when counseling employees
• Supervisors and managers have never received management training or leadership training 

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Conflict Management Techniques for Managers

Performance Problems:

• Recently promoted supervisors procrastinate at addressing and dealing with problems because they haven't received new supervisor training
• People and departments don't work well together
• Inadequate coordination and communications takes place between functions
• Backbiting and infighting affect performance and quality
• Negative comments are made in front of employees, other managers, customers and clients
• People don't want to accept new ways and directions
• Animosity between departments creates an unproductive work climate
• Small problems or misunderstandings quickly escalate to major issues
• Supervisors and managers need leadership training
• Supervisors and managers need management training

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Leadership Skills for Managers

Performance Problems:

• Managers aren't assertive in dealing with employee issues
• New managers and supervisors promoted without management and leadership training
• Managers do too much individually without delegating responsibility
• Employees don't respect their newer managers
• Managers unable to effectively motivate and lead their employees
• Managers need to think out-of-the-box in dealing with employee problems
• Employees don't take the extra step to get things done well instead of just done
• Personality conflicts cause unnecessary stress in the workplace environment 
• Some management training doesn't focus enough on leadership training

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Successfully Managing Off-Site Employees

Performance Problems:

• Multiple off-site locations don't perform as part of a cohesive team
• Off-site employees aren't accepting necessary levels of accountability and responsibility
• Some employees take advantage of limited on site supervision
• Off-site employees don't understand their performance goals and objectives
• Production and quality has dropped in off-site locations
• Management needs to know what is getting done at distant locations
• Out of site employees become out of mind employees too easily
• Information needs to be reported from off-site locations more regularly
• Managers of off site employees haven't received any leadership training

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Management Skills for New Supervisors

Performance Problems:

• Supervisors need to be more confident and assertive in addressing performance issues
• Newly promoted supervisors have received job skill training but haven't received new supervisor training
• Newer supervisors need to earn the respect and trust of their employees
• Supervisors need to be more effective in the coaching and counseling of employees
• Supervisors are having difficulty managing employees who are former peers
• Supervisors having difficulty managing employees who are older or have more seniority could benefit from new supervisor training
• Supervisors need to better document verbal and written warnings
• Supervisors have never conducted performance evaluations before
• Supervisors need to think out-of-the-box in making management level decisions
• Supervisors need to know the principles and practices of progressive discipline 
• Newer supervisors need to be supported with management training 

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