Behavioral Interviewing
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Training Objectives & Deliverables:
- Hire more qualified employees that establish a longer tenure with behavioral interviewing
- Conduct a job factor analysis to behavior targets
- Reduce the time required to make the hiring decision with behavioral interviewing
- Ensure your interview and hiring process is legally safe
- Improve the consistency of the behavioral interviewing & hiring process
- Develop more effective and successful behavioral interview scenarios & situations that identify the abilities you are looking for
- Understand and comply with federal and state laws
- Obtain more reliable reference information
- Create more insightful questions and behavioral scenarios that get in-depth answers
- Identify the candidates who have the right personalities to get along
- Develop “instant rapport” to make the interview more comfortable and informative
- Improve listening and interview documentation skills in our behavioral interviewing training
- Handle the rejection process safely and comfortably…the legal “Do’s and Don’ts”
- Know what to do when the applicant volunteers too much information
- Structure and outline an effective behaviroal interviewing plan
- Discover motivation techniques that increase job satisfaction and reduce new employee turnover
Course Outline:
I. Behavioral and Competency Based Interviewing
- Introduction to behavioral/competency based interviewing – what is it
- Review existing competencies
- Develop additional job related behaviors or competencies
- Identify the benefits of behavioral/competency based interviewing
- Ensure competencies and behaviors are ADA acceptable
- Avoid the most common discriminatory hiring practices
II. Develop Sharp Behavioral/Competency Based Interviewing Skills
- Prepare for an effective behavioral/competency based interview
- Conduct an objective Job Factor Analysis
- Review appropriate behaviors, targets & competencies for the job
- Identify additional technical or soft skill requirements of the job
- Determine the appropriate structure and guidelines for the interview
III. Prepare to Conduct a Behavioral Interview
- Prepare an effective opening and explanation of interview process for applicants
- Implement the behavioral/competency based applications and scenarios
- Identify and gather appropriate information – legally safe interview documentation
- Effectively tell/sell & close the interview with applicants
- Fairly evaluate and assess interview and applicants
- Make the hiring recommendation legally and safely
- Safely and effectively report interview outcome(s) with hiring manager(s)
IV. Simulations & Skills Applications
- Prepare a simutlated bahvioral/competency based interview – develop strucure and flow
- Develop targeted behaviors and competencies
- Conduct behavioral/competency interview
- Assess and document applicant performance in process
- Evaluate interview /appliant outcomes and conclusions