Human Resources Training

• Behavioral Interviewing

• Employment Law Training

• Sexual Harassment Training

 Performance Problems:

• Insensitive comments or potentially offensive situations have been observed 
• Productivity has decreased because of an uncomfortable work environment
• The "old boy" network needs to update communication and behavior styles
• Managers don't know the working definitions of harassment
• Harassment complaints have been informally made in several departments
• Managers don't know what constitutes an "uncomfortable or hostile work environment"
• Managers need to understand when and how humor can go too far in the workplace
• Managers are asking some potentially dangerous questions in the hiring process
• Employees and managers may not know company anti-harassment policies
• Managers haven't received employment law training, sexual harassment training or diversity training
• Employees haven't received sensitivity training, sexual harassment training or diversity training

click here for more information on Preventing Harassment in the Workplace

Manager's Guide to Employment Law

Performance Problems:

• Managers need to apply the safest principles of progressive discipline and termination
• Managers are not correctly documenting verbal and written warnings
• Managers are inconsistent in the hiring process increasing potential legal exposure
• Managers don't understand the affect of the ADA and "reasonable accommodation"
• Managers need to know what you can and cannot ask in hiring interviews
• Managers aren't sure how the FMLA applies to them and their employees or their roles
• Managers need to understand how to prevent harassment in the workplace
• Managers can't be afraid of discrimination to where it keeps them from doing their jobs
• Managers need to understand their role in Worker's Compensation situations
• Managers need to know the legal ramifications of the performance evaluation process
• Supervision haven't received management related employment law training
• Human resources training may not include management-based employment law training

click here for more information on Manager's Guide to Employment Law

Interviewing and Hiring Skills for Managers

Performance Problems:

• Inconsistencies in departmental hiring practices increase possible legal exposure
• Managers aren't sure what questions they can legally ask in interviews
• Poor hiring decisions have resulted in quick turnover of new employees
• Supervisors and managers aren't comfortable in conducting hiring interviews
• Interview questions need to be improved to incorporate behavioral interviewing
• Behavioral interviewing isn't being used to identify the best candidates
• New hire decisions have resulted in personality conflicts with current employees
• Managers don't realize how federal and state laws impact the hiring process
• High quality reference information is not being obtained
• Many supervisors have never been trained in behavioral interviewing

click here for more information on Interviewing and Hiring Skills for Managers

Train the Trainer 

Performance Problems:

• Business objectives and training objectives are not always in sync
• The training session doesn't address what really needs to be changed or corrected
• Training evaluation ratings are declining in both score and perceived value of training
• Managers and supervisors don't send employees to training
• Department managers don't see the value or importance of training 
• Managers and supervisors don't support and reinforce the changes from training
• Training sessions are viewed by some as boring and not valuable
• People are becoming more creative in finding excuses to miss training sessions
• Training presenters haven't received any train the trainer instruction

click here for more information on Train the Trainer