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Customer Service Training
Defusing Difficult & Demanding Customers
Performance
Problems:
- Customer
complaint rates are increasing
- Service
representatives quickly transfer difficult customers afraid of trying to
work with them
- Customers
aren't coming back for repeat business
- Customers
complain about the treatment and the level of service they receive
- Service
people aren't thinking outside the box to solve customer problems
- Customer
service representatives are feeling more stress and pressure
- Service
people view demanding customers as impositions, not opportunities
- Service
people come across as curt or terse to difficult customers
- Service
people are afraid to deal with demanding customers and give away too
much
- Employees
haven't received effective customer service training
click here for more information on
Defusing Difficult & Demanding Customers
Delivering World Class Customer Service
Performance
Problems:
- Customers
aren't coming back for repeat business often enough
- Customer
complaint rates are increasing
- Service
representatives aren't probing deeply enough to maximize the business
opportunity
- Customers
complain about the treatment and the level of service they receive
- Service
people aren't thinking outside the box to solve customer problems
- Service
people view some customers as impositions, not opportunities
- Service
representatives quickly transfer difficult customers afraid of trying to
work with them
- Customer
service representatives are feeling increased stress and pressure
- Service
people come across as curt or terse to difficult customers
- Employees
haven't received customer service training
click here for more information on
Delivering World Class Customer Service
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