Customer Service Training
Deliver Seamless Internal Customer Service
- Internal silos & barriers are affecting communication & collaboration
- External customers complain about the treatment and the level of service they receive
- Internal employees aren’t accepting accountability & responsibility
- We aren’t all playing for the same ‘home team’
- Internal employees don’t treat co-workers like customers
- Employees aren’t thinking outside the box to solve customer problems
- Internal employees don’t see their place in the “big customer service picture”
- Personality cliques are affecting how departments work together
Delivering World Class Customer Service
- Customers aren’t coming back for repeat business often enough
- Customer complaint rates are increasing
- Service representatives aren’t probing deeply enough to maximize the business opportunity
- Customers complain about the treatment and the level of service they receive
- Service people aren’t thinking outside the box to solve customer problems
- Service people view some customers as impositions, not opportunities
- Service representatives quickly transfer difficult customers afraid of trying to work with them
- Customer service representatives are feeling increased stress and pressure
- Service people come across as curt or terse to difficult customers
- Employees haven’t received customer service training
Defusing Difficult & Demanding Customers
- Customer complaint rates are increasing
- Service representatives quickly transfer difficult customers afraid of trying to work with them
- Customers aren’t coming back for repeat business
- Customers complain about the treatment and the level of service they receive
- Service people aren’t thinking outside the box to solve customer problems
- Customer service representatives are feeling more stress and pressure
- Service people view demanding customers as impositions, not opportunities
- Service people come across as curt or terse to difficult customers
- Service people are afraid to deal with demanding customers and give away too much
- Employees haven’t received effective customer service training
