Overcoming Negativity in the Workplace

• Management Skills Training

• Negativity in the Workplace

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Overcoming Negativity in the Workplace

Performance Problems

• A work climate of distrust or mistrust is reducing productivity and morale
• Distracted or disenchanted employees are making preventable mistakes
• It's not fun or enjoyable to come to work anymore 
• Employees are spending too much time complaining and griping, not enough time working
• Our time is spent tracking down rumors and gossip instead of doing our jobs
• Employees are talking badly about us to other departments, customers or clients
• Employees question the motives or "hidden agendas" behind simple changes or requests
• The negativity in the workplace climate is causing employees to call in sick, request a transfer or quit
• Back-stabbing and rumor mongering is creating an adversarial management employee relationship
• Conversation in the lunch or break room ceases when a manager walks in
• Most management skills training doesn't address negativity in the workplace issues
• Supervisors and managers haven't received management skills training

Training Solutions:

• Increase productivity and work quality by providing a more positive working environment 
• Enhance organizational effectiveness by improving communication between people and departments
• Improve employee morale thereby reducing the most common cause of absenteeism 
• Reduce the underlying causes of employee griping, complaining and negativity 
• Improve personal relationships and decrease causes of employee turnover
• Identify and eliminate the different types of organizational or environmental negativity
• Enhance trust between employees and management through tangible management actions
• Better understand the current level of negativity by completing a negativity survey
• Deal more effectively with the 5 most common emotional responses to organizational distrust
• Specifically turn negativity and complaining around through assertive communication skills
• Handle disgruntled employees more successfully
• Establish and communicate clear expectations and boundaries of acceptable behavior
• Implement a 7 step recovery process to re-establish trust between employees and management
• Increase the trust of management's character, communication and capability by our employees
• Support supervisors with motivating management skills training

 Overcoming Negativity in the Workplace Course Outline:

I.   Setting Goals of Attitudinal Change and Improvement

1.       Attributes of a trust-based organization

2.       Definition of a trust in an organization

3.       Be wary of trust betrayal

4.       Examples of trust betrayal and mistrust in organizations

II.  Establish the Baseline of Current Negativity

1.       Determine the level of negativity in your organization

2.       Categories of corporate negativity

3.       5 emotional responses to distrust

4.       Consequences of management mistrust

III. Turning Negativity into Management Trust

1.       4 step process to turn negativity around

2.       Establishing and communicating the vision of trust

3.       7 step trust recovery framework

4.       Overcoming negativity in your department

5.       Dealing with disgruntled employees

IV.  Management Actions to Cement Positive Employee Relationships

1.       Developing trust of character

2.       Developing trust of communication

3.       Developing trust of capability

4.       Action plan to implement changes